PIP Metro Indy logo, a marketing, signs, print company

processing@pipmetroindy.com | +1 317-569-1855 | M – F 8:30am – 5:00pm

3855 E. 96th Street, Suite P Indianapolis, IN 46240

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FAQs

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Can I bring my own stock for you to print on?

2022-01-21T15:54:10+00:00

We can assit you with all of your paper stock needs, but if you have already found the perfect stock for your next project (envelopes, labels, paper, etc.), you can bring it to us to see if we are able to print on it!

Why did my credit card get charged a second time?

2022-01-21T15:12:38+00:00|

This does not apply to everyone, but if we did not quote shipping, or this is a large quantity order, please continue. At the time your order is placed, it may not include shipping costs or any overrun amounts. We do not know if an overrun or an underrun of your product will occur.

Why are shipping costs not included in my quote?

2022-01-21T15:11:07+00:00|

On almost every order, actual shipping costs are based on the final weight and box sizes. The total costs of the job – plus shipping – may not be able to be calculated until the order is ready to ship, as we will not know what size boxes they are in, how much they will weigh, how fast you would like them delivered, etc.

Will you design my logo?

2022-01-21T15:06:34+00:00|

Yes! We can design your logo or produce the graphic art for your product for an additional cost. Using the artwork, we will work with you to arrange the best layout for your prints. As part of our service, we include a proof of each product ordered, at no additional charge. This service is part of any new order or revision that is placed.

What types of art will you accept?

2022-01-21T15:03:20+00:00|

It is your responsibility to provide print-ready art for your product, unless noted on the estimate you were provided. If PIP is setting the artwork, we will provide the file in a print-ready format. To produce a high-quality product, we require a “Vector Art File” in an appropriate format.

Why do I have to sign off on a proof?

2022-01-21T14:59:47+00:00|

We require a completed proof approval form for all new products/any revisions of previously printed products. Your prints will not go into production without written approval. Our usual production lead time is approximately 3 business days from the time we receive the approved proof. If we do not receive the proof in a timely manner, this will delay the printing process. 

Why do I need to place an order before I get a proof?

2022-01-21T14:55:55+00:00|

We do have an in-house graphic artist. Once you have placed a new order or revision – as part of our service – we will provide proofs per product. This is not free unless an order has been placed, as we will have to invest time and resources into creating the piece, but luckily this service is included as part of the manufacturing cost of your product.

Do you expedite orders?

2022-01-21T14:51:28+00:00|

Almost daily, we get requests for same day orders. The standard lead time for most projects is approximately 3 business days after proof approval (unless otherwise noted). This is to ensure that the customer has received a proof, we have enough stock for the project, and we will have plenty of time to do any bindery processes after running the project.

What are overruns and underruns?

2022-01-21T14:49:51+00:00|

For large quantity orders, we often indicate there could be a 5-10% over or underrun that we cannot account for until the job is complete. Unlike digital printing, running additional copies after the press run is completed cannot be done without considerable expense. This can also apply to large quantity signs, promotional items, and more!

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