How long does it take for my project to be completed?
We strive to give you an accurate turnaround time for your project based on the ...
What is a bleed?
A bleed is extra ink or graphics that surpass the trim line to allow for ...
What are crop marks?
These are marks at the edge of a printed sheet to indicate where the design ...
How do I prep my files to send to you?
There are a few key elements to keep in mind in order to send us ...
How do I send my files to you?
If you're looking to send files to our team for an estimate or an active ...
How long are your estimates valid for?
Paper and signage substrate pricing is changing rapidly, so unless otherwise explicitly stated by our ...
How can I get a quote for my project? What information do you need?
We have a few ways you can get in touch with us to discuss a ...
Can I bring my own stock for you to print on?
We can assit you with all of your paper stock needs, but if you have already found the perfect stock for your next project (envelopes, labels, paper, etc.), you can bring it to us to see if we are able to print on it!
Why did my credit card get charged a second time?
This does not apply to everyone, but if we did not quote shipping, or this is a large quantity order, please continue. At the time your order is placed, it may not include shipping costs or any overrun amounts. We do not know if an overrun or an underrun of your product will occur.
Why are shipping costs not included in my quote?
On almost every order, actual shipping costs are based on the final weight and box sizes. The total costs of the job – plus shipping – may not be able to be calculated until the order is ready to ship, as we will not know what size boxes they are in, how much they will weigh, how fast you would like them delivered, etc.
Will you design my logo?
Yes! We can design your logo or produce the graphic art for your product for an additional cost. Using the artwork, we will work with you to arrange the best layout for your prints. As part of our service, we include a proof of each product ordered, at no additional charge. This service is part of any new order or revision that is placed.
What types of art will you accept?
It is your responsibility to provide print-ready art for your product, unless noted on the estimate you were provided. If PIP is setting the artwork, we will provide the file in a print-ready format. To produce a high-quality product, we require a “Vector Art File” in an appropriate format.
